Last updated: August 31, 2026
Applies to: Heavys H1E earbuds
Estimated time: At least 1 hour for charging, plus 5–10 minutes for troubleshooting
Quick Answer
Remove all protective plastic films, then charge the H1E earbuds and their case for at least one hour. Remove the saved H1E connection from your device, pair the earbuds again, and perform a factory reset if the problem continues.
Symptoms
Follow these steps if:
- The earbuds do not appear in your device’s Bluetooth settings.
- Bluetooth pairing fails.
- The earbuds will not reconnect to a previously paired device.
Before You Begin
- Check both earbuds and the charging case for protective plastic films.
- Keep the earbuds, charging case, and your phone or tablet nearby.
- Make sure Bluetooth is enabled on your device.
How to Fix the Connection
1. Remove the Protective Films
Make sure all protective plastic films have been removed from the earbuds and their charging contacts. A film covering a charging contact may prevent an earbud from charging correctly.
2. Charge the Earbuds and Case
- Place both earbuds securely in the charging case.
- Connect the case to a charger.
- Charge the case and earbuds for at least one hour.
- Remove the earbuds and try pairing again.
3. Remove the Saved Bluetooth Connection
- Open your phone or tablet’s Bluetooth settings.
- Find H1E in the list of saved devices.
- Select Forget, Remove, or Unpair.
If H1E is not listed, proceed to the next step.
4. Pair the H1E Again
Pair the earbuds with your phone or tablet again. Confirm that H1E appears as connected, then test audio playback.
5. Factory Reset the H1E
If pairing still fails:
- Place both earbuds in the charging case.
- Press and hold the case button until the LED flashes.
- Release the button.
- Remove the earbuds from the case.
- Pair them with your device again.
6. Test Another Device
Try pairing the earbuds with another phone or tablet.
| Test result | What it may indicate |
|---|---|
| H1E connects to another device | The original device or its Bluetooth settings may be involved |
| H1E does not appear on any device | Confirm charging and repeat the factory reset |
| Only one earbud connects | Check that both protective films are removed and both earbuds are charged |
| H1E connects but will not reconnect later | Forget the saved connection and pair it again |
Frequently Asked Questions
Why don’t my H1E earbuds appear in Bluetooth settings?
They may not have enough charge, or protective film may be covering the charging contacts. Remove all films and charge the earbuds and case for at least one hour.
Why should I forget the saved Bluetooth connection?
Removing the old connection allows your device and earbuds to create a fresh Bluetooth pairing.
What if H1E is not listed as a saved device?
Skip the removal step and try pairing the earbuds. If they still do not appear, charge them and perform a factory reset.
Still Need Help?
If your H1E still will not pair or connect, email support@heavys.com and include:
- Your phone or tablet model
- Its operating-system version
- Whether H1E appears in Bluetooth settings
- What the charging-case LED displays
- Whether the earbuds connect to another device
- The troubleshooting steps you completed