How to Factory Reset H1E Earbuds

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Last updated: August 31, 2026
Applies to: Heavys H1E earbuds
Estimated time: 5 minutes

Quick Answer

Place both H1E earbuds in their charging case, then press and hold the case button until its LED flashes. Remove the earbuds, pair them with your device again, and install any available firmware updates through the HEAVYS App.

A factory reset may resolve persistent software and connection problems.

Before You Begin

  • Make sure both earbuds are inside the charging case.
  • Keep your phone or other Bluetooth device nearby.
  • Be prepared to pair the earbuds with your device again after the reset.
  • Make sure you have the latest version of the HEAVYS App.

How to Factory Reset Your H1E

  1. Place both H1E earbuds in the charging case.
  2. Press and hold the button on the charging case.
  3. Continue holding the button until the case LED flashes.
  4. Release the button.
  5. Remove both earbuds from the case.
  6. Pair the H1E with your phone, tablet, or computer again.
  7. Open the HEAVYS App.
  8. Install any available firmware updates.
  9. Test the earbuds to see whether the original issue has been resolved.

Result: Your H1E should be ready to reconnect and operate with its current firmware.

If the Reset Does Not Work

  1. Confirm that both earbuds are seated correctly inside the charging case.
  2. Press and hold the case button again until the LED flashes.
  3. Remove the H1E from your device’s saved Bluetooth connections.
  4. Restart your phone, tablet, or computer.
  5. Pair the earbuds again.
  6. Check the HEAVYS App for firmware updates.

Frequently Asked Questions

When should I factory reset my H1E?

Try a factory reset when persistent software or connection issues continue after basic troubleshooting.

Why do I need to pair the earbuds again?

The reset refreshes the earbuds’ setup. Pair them with your device again before testing them.

What should I do after the reset?

Reconnect the earbuds, open the HEAVYS App, install any available firmware updates, and test the feature that was causing trouble.

Still Need Help?

If the issue continues after the factory reset and firmware update, email support@heavys.com and include:

  • A description of the original issue
  • Your phone or connected device model
  • What the case LED does during the reset
  • Whether you can pair the earbuds again
  • Your current firmware version, if available

 

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