Applies to: Heavys H1E earbuds
Quick Answer
Check that the protective stickers have been removed from the charging contacts, the earbuds sit correctly in the case, and the charging case has power.
1. Check the Charging Contacts
If your earbuds are new, remove any protective stickers covering their charging contacts.
Check for visible dirt or debris that could prevent contact with the case. Do not scrape the contacts or insert metal objects into the case.
2. Check the Earbuds’ Position
Place each earbud in its matching slot. Make sure both earbuds sit properly and nothing prevents contact with the charging pins.
Note whether one earbud or both are affected.
3. Check the Charging Case
Connect the case to a working charging cable and power source.
If the case does not respond:
- Check that the cable is connected securely.
- Try another compatible charging cable.
- Try another working power source.
- Note whether a charging indicator appears.
4. Reset If the Earbuds Have Power
If the earbuds turn on but behave incorrectly, follow How to Factory Reset H1E Earbuds.
If they will not turn on, skip the reset and contact Support.
What If the Battery Runs Out Quickly?
See How Long Does the H1E Battery Last? for expected battery life.
If one earbud consistently runs out much sooner than the other, tell Support how long each lasts after charging.
Still Need Help?
Submit a support ticket and include:
- Your order number
- Whether one or both earbuds are affected
- Whether the charging case receives power
- Any LED or charging-indicator behavior
- The cables and power sources you tested
- A photo or short video showing the issue, if possible
For warranty information, see What Is Included in the Heavys Warranty?.