Heavys products are covered by a one-year limited warranty beginning on the original shipment date.
The warranty covers eligible defects in materials and workmanship that occur under normal use.
What Is Not Covered?
The limited warranty does not cover:
- Damage caused by misuse
- Accidental damage
- Unauthorized repairs or modifications
- Damage caused by extreme conditions
- Normal wear and tear
Warranty eligibility depends on the cause of the issue and the condition of the product.
How to Request Warranty Assistance
Email support@heavys.com and include:
- Your order number
- Your Heavys product and model
- A detailed description of the issue
- The date the issue began
- Photos or video showing the problem, when applicable
- Troubleshooting steps you have already completed
The Heavys Support team will review the information and help determine the appropriate next steps.
For complete terms, please review the Heavys Warranty Policy.