Delivery time varies depending on the destination country, selected shipping service, local courier, and customs processing.
International shipments may take longer when customs clearance or import processing is required. These delays are handled by local authorities and may be outside the control of Heavys or the courier.
You can track your order here to check the latest shipping updates.
Tracking Has Not Updated
Tracking may pause while a shipment is moving between courier facilities or undergoing customs processing.
If your tracking has not updated for several days, submit a support ticket and include:
- Your order number
- Your tracking number