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H1E Earbuds
Why Won’t My H1E Earbuds Charge or Turn On?
Troubleshoot H1E earbuds or a charging case that won’t charge, earbuds that won’t turn on, and uneven battery drain.
How to Factory Reset H1E Earbuds
Learn how to factory reset your H1E earbuds to troubleshoot connection, pairing, audio, app, and firmware-related issues.
How to Fix Distorted Bass During Workouts with H1E Earbuds
Learn how to troubleshoot distorted or inconsistent bass from your H1E earbuds during workouts, running, or other physical activity.
Why Do My H1E Earbuds Crackle or Sound Distorted or High-Pitched?
Learn how to troubleshoot crackling, high-pitched, distorted, or unexpected audio caused by a temporary HellBlocker or noise cancellation issue.
How to Fix Calls When Music Still Plays on H1E Earbuds
Learn how to troubleshoot H1E earbuds when music works normally but phone calls have no audio or microphone.
How to Fix Poor Microphone Quality on H1E Earbuds
Learn how to troubleshoot poor or muffled microphone quality on your H1E earbuds during calls and voice recordings.
How to Fix One H1E Earbud Being Quieter Than the Other
Is one H1E earbud quieter than the other? Follow these cleaning and troubleshooting steps to fix uneven volume and identify whether Transparency Mode is affecting the sound.
Why Won’t My H1E Earbuds Pair or Connect?
Learn how to fix H1E earbuds that won’t pair, connect, or reconnect to your phone or another Bluetooth device.
Why Is My H1E Firmware Update Stuck or Failing?
Learn how to troubleshoot a stuck or failed H1E firmware update and get your Heavys earbuds updated successfully.
How to Fix the HEAVYS App Not Finding Your H1E Earbuds
Learn how to troubleshoot H1E earbuds that connect to Bluetooth but aren't detected by the Heavys app.