Last updated: August 31, 2026
Applies to: Heavys H1H headphones
Estimated time: 5–10 minutes
Quick Answer
Remove the H1H from your device’s saved Bluetooth connections, restart both devices, and pair them again. If the issue continues, test the headphones with another Bluetooth device and check for firmware updates in the HEAVYS App.
Symptoms
Follow these steps if:
- You cannot pair your H1H headphones.
- The Bluetooth connection frequently disconnects.
- The headphones do not reconnect automatically.
How to Reconnect Your H1H Headphones
- Open the Bluetooth settings on your phone, tablet, or computer.
- Find the H1H in the list of saved devices.
- Select the option to Forget, Remove, or Unpair the headphones.
- Turn off your H1H headphones.
- Restart your phone, tablet, or computer.
- Turn your H1H headphones back on.
- Pair the headphones with your device again.
- Play audio to test the connection.
Result: Your H1H should connect and play audio without frequent interruptions.
If the Problem Continues
Test Another Bluetooth Device
Pair your H1H with another phone, tablet, or computer, if possible.
- If the connection works normally, the original device or its Bluetooth settings may be causing the problem.
- If the problem happens on multiple devices, continue with the firmware check.
Update the Firmware
Open the HEAVYS App and confirm that your H1H is running the latest firmware. Keep the headphones connected and the app open until any available update is complete.
Frequently Asked Questions
Why won’t my H1H reconnect automatically?
The saved Bluetooth connection may need to be refreshed. Remove the H1H from the device’s Bluetooth settings, restart both devices, and pair them again.
Why does my H1H keep disconnecting?
The issue may be related to the saved Bluetooth connection, the connected device, or outdated headphone firmware. Re-pair the headphones, test another device, and install any available firmware update.
What if my device uses “Forget” instead of “Remove”?
The wording varies by device. Forget, Remove, and Unpair all delete the saved Bluetooth connection so you can pair the headphones again.
Still Need Help?
If your H1H still cannot pair, frequently disconnects, or will not reconnect, email support@heavys.com and include:
- Your phone, tablet, or computer model
- Its operating-system version
- Your current H1H firmware version, if available
- Whether the issue occurs with multiple devices
- A description of when the disconnection occurs