My tickets
Submit ticket
Login
H1H Headphones
Home
>
Troubleshooting Guides
>
H1H Headphones
H1H Headphones Won’t Turn On
Troubleshoot H1H power issues when your headphones won't turn on, the power switch isn't responding, or you hear repeated voice prompts.
How to Fix Low Volume on H1H Headphones
Troubleshoot low volume on H1H headphones, including device volume limits, Spotify Audio Normalization, Apple Music Sound Check, and Bluetooth or AUX settings.
How to Fix Bluetooth Connection Problems on H1H Headphones
Troubleshoot H1H Bluetooth connection problems, including pairing failures, frequent disconnects, and automatic reconnection issues.
How to Fix No Sound or One-Sided Audio on H1H Headphones
Troubleshoot no sound, one-sided audio, distortion, or audio cutouts on HEAVYS H1H headphones using HellBlocker, Bluetooth, AUX, firmware, and device tests.
How to Troubleshoot HellBlocker (ANC) on H1H Headphones
Troubleshoot H1H HellBlocker (ANC) issues including crackling, static, wind noise, weak noise cancellation, and inconsistent ANC performance.
Why Does My H1H Have Audio on Only One Side?
Learn how to fix one-sided audio on Heavys H1H headphones by checking and firmly reinserting the AUX or wired-audio connector.
How to Use Transparency Mode on H1H Headphones
Learn how to turn H1H Transparency Mode on or off and troubleshoot the feature if outside sounds aren't coming through as expected.