Last updated: August 31, 2026
Applies to: Heavys H1E earbuds and the HEAVYS App
Estimated time: Varies depending on the update
Quick Answer
If an H1E firmware update is stuck or repeatedly fails, place both earbuds in the charging case and hold the case button until the LED flashes. Remove and reconnect the earbuds, then retry the update. If it still fails, use another Wi-Fi network or location.
Symptoms
Follow these steps if:
- The firmware update becomes stuck.
- The update repeatedly fails.
- The update starts but never finishes.
Before You Begin
- Make sure both earbuds and the charging case have sufficient battery.
- Install the latest version of the HEAVYS App.
- Keep the earbuds close to your phone.
- Maintain a stable internet connection.
- Keep Bluetooth enabled.
Important: Keep the HEAVYS App open and do not use or turn off the earbuds while an update is installing.
How to Restart the Firmware Update
1. Reset and Reconnect the Earbuds
- Place both H1E earbuds in the charging case.
- Press and hold the button on the case.
- Continue holding it until the case LED begins flashing.
- Release the button.
- Remove both earbuds from the case.
- Reconnect the H1E to your phone.
- Confirm that the earbuds appear as connected in the HEAVYS App.
2. Retry the Update
- Open the firmware update section in the HEAVYS App.
- Start the firmware update again.
- Keep the earbuds near your phone.
- Keep the app open and remain on the update screen.
- Wait for the app to confirm that the update is complete.
3. Try Another Network or Location
If the update still does not finish:
- Connect your phone to a different reliable Wi-Fi network.
- If another network is unavailable, move to a location with a stronger connection.
- Reconnect the earbuds.
- Retry the firmware update.
Result: The HEAVYS App should confirm that the latest firmware was installed successfully.
If the Update Remains Stuck
- Confirm that both earbuds are connected.
- Check that Bluetooth and Wi-Fi remain enabled.
- Keep the HEAVYS App open.
- Place the earbuds back in the case and repeat the reset steps.
- Retry the update using another network or location.
Frequently Asked Questions
Why does the firmware update keep failing?
An interrupted earbud connection or unstable internet connection may prevent the update from completing. Reset and reconnect the earbuds, then try a different Wi-Fi network.
Can I close the HEAVYS App during the update?
No. Keep the app open and remain on the update screen until it confirms completion.
How do I know the update is finished?
Wait for the HEAVYS App to display confirmation that the firmware update is complete.
Still Need Help?
If the firmware update still will not complete, email support@heavys.com and include:
- Your phone model and operating-system version
- Your HEAVYS App version
- Your current firmware version, if shown
- A screenshot of any error message
- The point at which the update becomes stuck
- The networks or locations you tested