Onward is an optional shipping-protection service for qualifying packages that are lost, stolen, or damaged in transit.
How It Works
- Add Onward Shipping Protection to your cart during checkout.
- Place your Heavys order.
- Receive a confirmation email from Onward.
- If a covered shipping problem occurs, open the claim link in that email.
- Submit the requested order and claim information.
- Onward will review the claim.
- Depending on the approved claim type, you may be offered a refund or replacement order.
Claims are typically reviewed within one business day after Onward receives all requested information.
Coverage and claim approval are subject to Onward’s applicable terms.