You can submit an Onward claim for a qualifying lost, stolen, damaged, or otherwise covered shipment online.
File Your Claim
- Open the email Onward sent after you placed your order.
- Select the claim link in the email.
Alternatively, open the Onward claim form directly.
- Enter the requested contact and order information.
- Select the issue affecting your shipment.
- Upload any requested photos, tracking details, or documentation.
- Submit the claim for review.
Depending on the approved claim type, Onward may offer a refund or replacement order.
Still Need Help?
If you have trouble submitting your claim, contact Onward directly or email support@heavys.com.