Onward covers qualifying shipping-related issues, including:
- Lost packages
- Stolen packages
- Packages damaged in transit
- Incorrect items delivered
- Packages returned to the sender
- Defective items
If Onward’s satisfaction guarantee was enabled for your order, qualifying product-quality issues may also be covered.
Coverage and approval depend on the protection associated with your order and the information provided with your claim.
File a Claim
Submit a claim directly through Onward.
For additional assistance, email support@heavys.com.