Onward typically responds to initial inquiries within approximately one hour.
Its standard service target is to resolve claims within one business day, provided all requested information has been received.
Response and resolution times may vary depending on:
- The type of claim
- Whether additional information is required
- Submitted photos or documentation
- Current claim volume
Contact Onward
Contact Onward or check your claim.
If you need additional help, email support@heavys.com with your order number and Onward claim details.