Can I Change My Shipping Address or Items After Ordering?
Quick Answer
Some order details can be changed through your Order Status Page within the first 30 minutes after purchase. Changes depend on fulfillment status and cannot be guaranteed.
Where Do I Find My Order Status Page?
Open your order confirmation email and click View your order. You can use this link to reopen the page even if you closed it after checkout.
Check for available order-editing options.
What If I Cannot Edit My Order?
Submit a support ticket promptly with your order number and the exact change requested.
To Correct Your Shipping Address
Include your complete corrected address:
- Recipient’s full name
- Street address and apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact phone number
To Change an Item or Shell
Include:
- The item or shell currently ordered
- The item or shell you would like instead
Support will check availability, fulfillment status, and any applicable price difference.
What If My Order Has Already Shipped?
Address or item changes cannot be guaranteed after shipment. Contact Support to review the available options.
Your original order details remain in effect until Support confirms the change.
Still Need Help?
Submit a support ticket with your order number and requested correction.