After your returned product arrives, it must be inspected before a refund can be approved.
Once the return has been received and inspected, please allow up to 14 days for the refund to be processed.
Approved refunds are issued to the original payment method.
Additional time may be required for your bank or payment provider to post the funds to your account.
Still Need Help?
If more than 14 days have passed since your return was received and inspected, email support@heavys.com with:
- Your order number
- Your return tracking number
- The delivery date shown by the return courier