If the HEAVYS App cannot find your device or a feature is unavailable, update the app, check its Bluetooth permission, and reconnect your headphones or earbuds.
Try These Steps
- Update the HEAVYS App to the latest available version.
- Confirm that Bluetooth is enabled on your phone or tablet.
- Check that the app has permission to use Bluetooth.
- Confirm that your Heavys headphones or earbuds appear as connected in your device’s Bluetooth settings.
- Fully close and reopen the HEAVYS App.
- Disconnect and reconnect your Heavys device.
- If the issue continues, uninstall and reinstall the app.
- Complete the in-app sign-up process if this is your first setup.
- If possible, test the app using another compatible phone or tablet.
If the EQ Is Missing
Start playing audio through your preferred music app, then return to the HEAVYS App. EQ controls appear only while audio is actively playing.
If a Firmware Update Fails
Follow the firmware-update instructions for your product:
- How to Update the Firmware on H1H Headphones
- How to Update the Firmware on H1E Earbuds
For additional guidance, visit the Heavys Mobile App FAQ.
Still Need Help?
Email support@heavys.com and include:
- Your Heavys product
- Your phone or tablet model
- Its operating-system version
- Your HEAVYS App version
- Your firmware version, if available
- A screenshot of the issue
- The troubleshooting steps you tried