Can I Return a Used, Damaged, or Customized Heavys Product?
Products must generally be returned in new and unused condition with all original packaging and included accessories.
The following may not qualify for a standard return:
- Products damaged through misuse
- Customized products
- Products showing excessive wear
- Returns missing original packaging
- Returns missing included accessories
Eligibility is determined after the returned product is received and inspected.
What If My Product Is Defective?
A product with a defect may be covered under the Heavys one-year limited warranty rather than the standard return policy.
Email support@heavys.com with your order number, a description of the issue, and clear photos or video when applicable.